//FAQs

How do I track my order?

After you place an online order, you will receive an Order Confirmation from us. Once we have packed your order and despatched it, we will send you an email with your tracking reference.

Will I get a confirmation order number?

Once your order is placed we will send you an email detailing your order number. If for any reason you do not receive an email order confirmation from us, please check your junk filter. Failing that, please email Customer Services.

When will I receive my order?

Please refer to our Delivery page for more information on estimated deliveries times. Delivery times vary according to where in the world you are!

Can I exchange or return my item(s)?

Yes! We offer a FREE exchanges and returns service for all orders. Please refer to the Exchanges & Returns page for full details of our returns policy and step-by-step guide to exchanging or returning an item.

What are the return and exchange policies?

Please click here to read the full Robot Brands Ltd. Exchanges and Refund Policy.

What if my merchandise does not fit?

If the item you have order does not fit how you would like it to, we will be happy to exchange it for another size. Please click here for more information on our FREE Exchange Procedure and how to exchange an item.

Where do Robot Brands ship to?

We currently ship to UK Mainland, Northern Ireland and the Channel Islands. If you are an international buyer, please send us a message and we will be happy to arrange a postage quote for you.

Can I place an order even though you don’t ship to my country?

Of course you can! We are happy to take orders from overseas. If your country is not on the list of where we ship to, please just send us a message and we will be happy to arrange a shipping quote for you.

Can I return an item to a store?

No. Currently apparel and merchandise from Robot Brands is only available online. Please read our Returns Policy if you would like to return an item.

How do I contact Customer Services?

To contact Customer Services, please send us a message through our contact form, alternatively you can email us. If you would prefer to speak to an actual human, please call us on 0800 689 3015 (from within the UK) or +44 800 689 3015 (outside the UK). If a human is not around to take your call, please leave a message with our Phone Bot and somebody will call you straight back.

This is a demo store for testing purposes only - no purchase available